FAQs
Processing, Shipping, and Delivery:
When Will My Order Be Delivered?
We offer Standard Tracked Shipping, which takes 8-18 business days to deliver your order.
After you have placed an order, it will be transferred to the processing phase, during which we will begin packaging and scheduling the delivery of your order. This process usually takes 2-5 days to complete. Once the processing phase is completed, your order will be ready for shipment, and we will send you a tracking number via the email address you used when placing your order. Please note that we do not ship on weekends.
How Do You Ship Your Packages?
We primarily use Yanwen, Yunexpress, and E-packet for shipping orders. We offer worldwide shipping, but our primary destinations are North America, Europe, and Oceania. Shipping costs are calculated automatically based on the weight of the package and the destination during the checkout process.
How Do Yanwen, Yunexpress, and E-packet Shipping Work?
Our shipping method involves a direct-from-manufacturer-to-flight process, which allows us to skip the process of buying stock and filling our domestic warehouse before we start shipping to the customer. Once the Yanwen flight reaches the destination country, USPS or your country's postal service will take over the shipping.
Why Was My Order Not Shipped in One Package?
Due to the weight and size of packages, it would be costly for us to send them in a single package. Therefore, we send packages in two or more different packages, which is often cheaper with our shipping method. However, this may vary depending on the product's size and weight. If the product is small enough, we will ship it in the same package to offer cheaper prices across the store.
I Made a Mistake on My Order, What Should I Do?
If you realize that you made a mistake on your order, please email us as soon as possible. If you entered the wrong shipping address, please contact us immediately with your correct address. If your order has already been shipped, unfortunately, we cannot do anything until the package has been delivered or returned to us. However, you can try calling your local postal service and providing them with the tracking number that we emailed you to request a re-route once the package has entered your country.
Order Tracking:
Where Is My Tracking Number?
We will send all order updates, including tracking information, to the email address used to create your order. If you cannot find the email that we sent you with your tracking number, please email us, and we will be happy to provide you with the necessary information.
How Do I Track My Order?
There are two ways to track your order. The easiest way is to go to our "Track My Order" page located at the top of our homepage, enter your order number and email address, and you will see the tracking updates. Alternatively, you can go to the website https://www.shopgadgify.com/track, paste in your tracking number, and see the status of your shipment.
My Tracking Isn't Working, Why?
It takes 3-5 business days (not including weekends) for tracking to initially update. Sometimes, orders may become delayed due to various reasons such as random checks through customs, weather, and postage strikes. Please note that tracking will be updated once your package gets scanned again once it moves to its next storage warehouse on its pathway to you. If your package is delayed due to external shipping companies, we cannot speed up this process.
Cancelling, Refunds, and Returns:
How Do I Cancel My Order?
Once your package has been shipped, we cannot and will not refund your order until it has been returned to us. If you wish to cancel your order, please email us info@shopgadgify.co.uk within 24.